By continuing to use the Coach\'s services, you acknowledge that you have read and agreed to these Terms and Conditions.# TERMS AND CONDITIONS

Last Updated: March 9, 2025

Welcome to The Anxious To Secure Coach!

By accessing or using my website, coaching services, and related materials, you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully before proceeding.

GENERAL INFORMATION

About My Services

I, Jula Buchwitz (doing business as "The Anxious To Secure Coach"), provide coaching services, online courses, and digital materials for general guidance and personal development. These services are not substitutes for professional therapy, counseling, or medical treatment.

Age Requirement

All coaching services, courses, and programs are intended for individuals aged 21 and older.

Disclaimer

• Coaching is not therapy. The Coach does not diagnose or treat mental disorders.
• The Coach is not responsible for your decisions or actions.
• Results vary and are not guaranteed.
• If you\'re currently working with a mental health professional, please inform them about your coaching.
• By engaging in these services, you confirm that you are not currently in an abusive relationship, in immediate danger, or at risk of harm. The Coach cannot take responsibility for situations involving abuse or danger.
• If you are experiencing abuse or are in danger, please contact appropriate emergency services, domestic violence hotlines, or other relevant support services in your area immediately.

Confidentiality

While I maintain high confidentiality standards, our coaching relationship is not legally confidential. I may use de-identified information for training and consultation purposes.

Content Use Policy

All materials provided are for your personal use only and should not be shared, copied, or distributed without permission.

SERVICE-SPECIFIC TERMS

Important Note: For coaching programs, you will receive a specific coaching agreement to sign before beginning. The terms in that agreement may override or supplement these general terms and conditions with more specific details or conditions for that particular program. In case of any conflict between these general terms and your specific coaching agreement, the coaching agreement will take precedence.

1. ONE-ON-ONE COACHING

Important Client Responsibility:

• The client must understand that coaching work happens both during AND between calls
• Progress and results largely depend on the work, implementation, and reflection done between sessions
• Failure to complete between-session work may significantly impact results and could be grounds for termination

Payment & Scheduling:

• Payment is required in advance
• 48-hour cancellation policy
• Rescheduling limits:
  • For programs of 10 sessions or more: Maximum of 4 rescheduled sessions
  • For programs of less than 10 sessions: Maximum of 2 rescheduled sessions
• If you cancel with less than 48 hours\' notice, I may count it as a completed session without offering a reschedule, unless it\'s due to an emergency

Termination Options:

1. Client-Initiated Termination:
   • 30-day written notice required
   • You may be eligible for a refund under the guarantee below, minus a £100 administration fee
   • The Coach will not be obligated to provide any further services after the termination date
2. Coach-Initiated Termination:
   • The Coach reserves the right to terminate the coaching relationship at any time without having to name a specific reason (though as a courtesy, the Coach will typically explain what might be done differently)
   • The Coach may terminate the contract without providing a refund and will require payment of any outstanding installments if termination is due to:
     • Client canceling more than 4 calls (for programs of 10+ sessions) or more than 2 calls (for programs of fewer than 10 sessions)
     • Client canceling within the 48-hour window on multiple occasions
     • Client coming unprepared to 50% or more of the calls
     • Calls needing to be postponed because preparation work was not completed
     • More than 3 last-minute cancellations or rescheduled calls (within 48 hours of scheduled time)
     • Client not completing the agreed-upon action steps
     • The contract has been violated through other ways

Guarantees:

• Value Guarantee: Full refund available for purchases made in the last 30 days if you don\'t receive expected value. This guarantee applies to ALL my offers under the following conditions:

  • For 1:1 coaching: You must have attended at least 2 coaching calls and completed all assigned homework
  • For text coaching support: You must have engaged in the text coaching for at least 7 days
  • For digital downloads and courses: No additional conditions apply

  This guarantee is offered in good faith and based on your honest assessment of the value received.

2. TEXT COACHING (VOXER)

Payment & Terms:

• Subscription-based payment
• To cancel your subscription, please send written notice via email at least 48 hours before your next billing date
• Your subscription will remain active until the end of the current billing period
• No refunds for partial billing periods
• If you have any issues with timing or don\'t know when your next billing date is, please contact me directly and I\'ll assist you
• Value Guarantee applies (see above)

3. ONLINE COURSES & SELF-STUDY

Refund Policy:

• 30-day money-back guarantee
• You may keep any downloaded materials
• Access will be revoked upon refund

4. DIGITAL DOWNLOADS

Terms:

• Non-refundable after download (however, if you experience any issues, please contact me directly as your satisfaction and the value you receive are my first priority)
• For personal use only
• Redistribution is prohibited

LEGAL MATTERS

Liability

In no event shall I be liable for any indirect, consequential, or special damages.

Severability

If any part of these Terms is found to be unenforceable or invalid, that portion shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining portions will continue to be binding and in full effect.

Waiver

If I fail to enforce any provision of these Terms, it does not constitute a waiver of my right to enforce it in the future.

Refund Process

To request a refund under any of the guarantees, please email jula@the-marriage-coach.com with your request and reason for refund.

Privacy & Data Protection

I am committed to protecting your privacy and complying with applicable data protection laws, including GDPR for EU users. Please see my separate Privacy Policy for details on how I collect, use, and protect your personal information.

Newsletter Subscription

By subscribing to my newsletter, you consent to receive emails with updates and promotional materials. You can unsubscribe at any time using the link provided in each email.

Applicable Law

These Terms are governed by the laws of Italy.

Dispute Resolution

Please contact me at jula@the-marriage-coach.com to resolve any disputes before pursuing other avenues. My first priority is your satisfaction as a customer. I welcome your feedback and am committed to finding solutions that work for you. Please reach out if you have any concerns so we can address them together.

Accessibility Commitment

I am committed to making my website and services accessible to everyone. If you encounter accessibility issues, please contact me.

Contact Information

For questions or concerns, please email: jula@the-marriage-coach.com Website: www.the-marriage-coach.com

ADDITIONAL IMPORTANT TERMS

Recording of Sessions

The Coach may record coaching sessions for training, quality assurance, or reference purposes. By agreeing to these terms, you consent to the recording of your sessions. These recordings will be kept confidential and will not be shared with third parties except for training or supervision purposes with identifying information removed. You may request that specific sessions not be recorded.

Intellectual Property

All materials, worksheets, exercises, and content provided by the Coach during coaching sessions or as part of coaching programs remain the intellectual property of the Coach. Clients are granted a non-exclusive, non-transferable license to use these materials for their personal development only. Clients may not reproduce, distribute, or create derivative works based on these materials without explicit written permission.

Late Payments

For payment plans or installments, payments are due on the agreed-upon dates. Late payments (more than 7 days overdue) may incur a late fee of 5% of the outstanding amount. Continued non-payment may result in the suspension or termination of coaching services without refund of amounts already paid, and the full outstanding balance will remain due.

Changes to Terms

The Coach reserves the right to modify these terms and conditions at any time. Changes will be communicated to clients via email at least 14 days before taking effect. Continued use of services after notification of changes constitutes acceptance of the new terms.

Force Majeure

Neither party shall be liable for failure to perform their obligations if such failure is as a result of events beyond reasonable control (including but not limited to: natural disaster, pandemic, war, government regulations, utility failures, or internet outages). In case of such events, both parties will attempt to reschedule or make reasonable accommodations.

Technology Failures

If technical issues prevent a session from occurring, the Coach will make reasonable efforts to reconnect or reschedule. Technical failures on the client\'s side (poor internet connection, hardware issues, etc.) will count as a completed session if the Coach was available at the scheduled time, unless the Coach agrees to reschedule at their discretion.